Exchanges & Refunds

Order Cancellations

You may cancel your order within 24 hours of placing it. Please note that a 6% cancellation fee will be deducted from your refund, and the remaining amount will be returned via your original payment method. Refund processing times may vary depending on your bank.

Unfortunately, we’re unable to process cancellations after the 24-hour window, as each piece is made-to-order.

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Exchange & Refund Guidelines

Since all items at Our Store are crafted on a made-to-order basis, we do not offer returns or exchanges based on a change of preference or dissatisfaction with style, color, or design.
However, in the rare event that you receive a damaged or incorrect item, we are happy to offer an exchange or store credit—provided that:
1. The item has not been worn, washed, or altered.
2. You notify our team within 48 hours of receiving the parcel.
3. The issue is verified by our customer service team.
Requests made after the 48-hour mark will not be considered.

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For International Clients (Deliveries within Pakistan)

If your international order is being delivered to a Pakistan address, it is the recipient’s responsibility to check the parcel upon delivery and report any concerns within 48 hours. Beyond this period, no refund, exchange, or dispute will be accepted.